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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jay V

July 2, 2025

5  out of  5
rating by Jay V
"GiaVanni was amazing help with helping me switch to State Farm. He also provided me a great quote for additional stuff I never thought about getting insured. 10/10 recommend"
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Eli Ankenman

June 26, 2025

5  out of  5
rating by Eli Ankenman
"Brandie was a great help just as always"
We responded:
"Eli, thank you for the wonderful review! "
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Jillian Sheetz

June 24, 2025

5  out of  5
rating by Jillian Sheetz
"I have been a customer of Justin Haislip - State Farm Insurance for 6 years for both my vehicles and renter's insurance during which I had good service. But in April, we began the 6 week journey of buying a new home. Tim Hendershott was the agent I worked with and he was awesome!! The mortgage company had us both jumping through hoops but Tim took it in stride and even calmed me down repeatedly with all the frustration. Not to mention that in the midst of it all our sole vehicle literally caught on fire and blew up. Who was my first call when we found a new one?? Tim!! Again, he took care of everything I needed. He was professional, courteous, personable etc. I am grateful for him and everything he did for us!! I would recommend him to anyone."
We responded:
"Jillian, Thank you so much for your kind words and for being a loyal customer for the past 6 years! I am thrilled to hear that you've consistently received great service during such a challenging time. Buying a home can be stressful enough—and adding a vehicle fire to the mix is no small feat—but I am glad Tim was able to be a steady and supportive presence throughout it all. Congratulations on your new home!"
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Edward Perkins

June 19, 2025

5  out of  5
rating by Edward Perkins
"Giovanni was really helpful thanks man"
We responded:
"Edward, thank you for the great review I am happy Gio was so helpful! "
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Alex Kozel

June 18, 2025

5  out of  5
rating by Alex Kozel
"Worked on this insurance claim directly with my agent out of the local office. No waiting on the phone, had check the same day as the estimate, again picked up from local office. Service was done at quoted rate and I was out of pocket $0 for this repair. A very seamless process. A+ service!"
We responded:
"Alex, thank you for sharing your experience! We’re so glad to hear that your claim process was smooth and efficient—from working directly with your local agent to receiving your check the same day. It’s our goal to make every step as seamless as possible, and we’re thrilled we could deliver A+ service. We're always here if you need anything in the future!"
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Makayla Ramsey

June 11, 2025

5  out of  5
rating by Makayla Ramsey
"Very knowledgeable staff and super easy to work with! Highly recommend Justin Haslip’s office for any insurance needs!"
We responded:
"Makayla, thank you for the great review I am so happy we are able to help with your insurance! "
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Trenton Mishler (tmishy33)

June 10, 2025

5  out of  5
rating by Trenton Mishler (tmishy33)
"GiaVanni Himes was extremely helpful and explained everything very well AND helped me save some money! Thanks to GiaVanni and state farm!"
We responded:
"Trenton, thank you for the wonderful review! I am so happy GiaVanni was so helpful. We are always here when you need us! "
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Stephanie DeHart

June 9, 2025

5  out of  5
rating by Stephanie DeHart
"Owen is very knowledgeable and helped me great deal."
We responded:
"Stephanie, thank you for the awesome review! I am thrilled Owen was able to get you a great deal! "
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Karly Douglass

June 5, 2025

5  out of  5
rating by Karly Douglass
"Tim and Giavanni were thorough and extremely helpful in the insurance transition process!"
We responded:
"Karly, thank you for the glowing review! I am happy to hear Tim and GiaVanni were so helpful with transitioning your insurance! "
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Mary Brandon

June 5, 2025

5  out of  5
rating by Mary Brandon
"So happy with Justin Haislip State Farm Insurance and especially with Tim Hendershott in particular. I was in need of homeowners insurance when a home closing quickly changed. Tim went above and beyond after 4:00pm on a Friday afternoon to help me resolve my issue. I can’t say enough about how great the customer service is. Thank you for helping me during a very stressful time."
We responded:
"Mary, Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that Tim was able to step in and assist you during such a critical and stressful moment — especially late on a Friday afternoon. Going above and beyond for our customers is something we take great pride in, and it’s wonderful to know that Tim's dedication made a positive impact during your home closing process."
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Yvonne Hendershott

June 1, 2025

5  out of  5
rating by Yvonne Hendershott
"Timmy is always so helpful answering questions. It's nice having family for insurance needs!"
We responded:
"Yvonne, thank you for the awesome review! I am so happy Timmy was so helpful. We are always here when you need us! "
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Judith Icenhower

May 12, 2025

5  out of  5
rating by Judith Icenhower
"Everyone involved with my claim worked hand in hand to help complete everything regarding my claim. Thorough, polite and very professional were everyone's qualities. I'd recommend State Farm to anyone. Good job!!"
We responded:
"Judith, thank you so much for taking the time to leave this wonderful review. We're glad to hear that your claim experience was smooth and that our team provided thorough, polite, and professional service. Your recommendation means a lot to us—thank you for choosing State Farm! 😊👏"
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Stephanie Troyer

April 29, 2025

5  out of  5
rating by Stephanie Troyer
"Every time we call or email they are so helpful. We work with Brandie alot. She’s so kind and helpful. We appreciate all they do for us."
We responded:
"Thank you for the kind words! We're so glad to hear Brandie has been helpful and kind—she’ll be thrilled to know her support is appreciated. We're always here for you!"
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Jedidiah Hendershott

April 29, 2025

5  out of  5
rating by Jedidiah Hendershott
"I called Tim when I recently found that my current mortgage insurance had doubled. Within minutes he had me a quote that saved me hundreds of Dollars. Extremely quick and efficient service from these folks! Will highly recommend to all friends/family."
We responded:
"Thank you so much for sharing your experience! We're glad Tim was able to help you save and make the process so smooth. We truly appreciate your recommendation!"
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Sierra Kauf

April 25, 2025

5  out of  5
rating by Sierra Kauf
"They always have your family and best interest at heart ! Great people with great service."
We responded:
"Thank you for the kind words! We're so glad to hear you feel taken care of—your trust means everything to us."
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Deborah Fiesler

April 15, 2025

5  out of  5
rating by Deborah Fiesler
"Nice young man Jaren weaver"
We responded:
"Thank you Deborah for the 5 star review!"
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Kassie James

March 31, 2025

5  out of  5
rating by Kassie James
"Was having a lot of trouble adding my daughter onto my insurance online. Brandie reached out to me and got it figured out ASAP through text (I’m working & can’t call) without any issue. Thanks again!!"
We responded:
"Thank you Kassie! We're so glad Brandie could help you out and make the process easy, especially with your busy schedule. It’s great to hear everything was resolved quickly through text. We truly appreciate your feedback and are happy to assist anytime! "
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Logan Hanreck

March 25, 2025

5  out of  5
rating by Logan Hanreck
"Tim was extremely helpful with getting my account and auto pay squared away. He made the whole process quick and easy!"
We responded:
"Thank you for sharing your experience! We're so glad to hear that Tim was able to assist you and make the process quick and easy. We truly appreciate your feedback and are happy to know that everything was squared away smoothly. If you need anything else, feel free to reach out!"
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Thomas Bartrum

March 19, 2025

5  out of  5
rating by Thomas Bartrum
"I added another vehicle to my insurance policy. Staff was quick to answer my questions, send me my updated cards and was very easy to work with while also saving us a good amount of money each month. Highly recommend using Justin and his staff at State Farm in Orrville!"
We responded:
"Thank you for sharing your experience! We're so glad to hear that Justin and his team made adding another vehicle to your policy quick and easy while also helping you save money. We truly appreciate your review and are always here to help whenever you need us!"
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Crall

February 25, 2025

5  out of  5
rating by Crall
"Tim at Justin Haislip’s office is amazing! He’s always on top of things whether it’s answering a question, making a change, or adding a policy he’s always quick to help and thorough."
We responded:
"Thank you for the fantastic review! We’re so glad to hear that Tim has consistently provided you with quick, thorough, and helpful service. He truly goes above and beyond to assist with all your needs. We’ll be sure to pass along your kind words to him. If you ever need anything else, don’t hesitate to reach out. Thanks again!"
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Thomas Baer

February 25, 2025

5  out of  5
rating by Thomas Baer
"Added a car was very easy to add"
We responded:
"Thank you for your feedback! We're so glad to hear that adding a car to your policy was a quick and easy process. If you need anything else or have more questions, don't hesitate to reach out."
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Grayson Schrock

February 7, 2025

5  out of  5
rating by Grayson Schrock
"Brandie was helpful and quick to answer my questions."
We responded:
"Grayson, thank you for the great review! I am so happy Brandie was so helpful! "
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Dan Wagstaff

February 6, 2025

5  out of  5
rating by Dan Wagstaff
"The whole team here is fantastic. Brandie has been extremely helpful. This is a great agency!"
We responded:
"Thank you for the kind words Dan."
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Cole Croskey

January 31, 2025

5  out of  5
rating by Cole Croskey
"Had a really good experience working with Tim, he was able to quickly compare my current rates to what he could offer. Definitely recommend!"
We responded:
"Appreciate The Kind Words!"
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Cathy Hinkley

January 22, 2025

5  out of  5
rating by Cathy Hinkley
"This was the easiest and fastest claim process I have experienced in my 47 years of driving. Thank you so much for all of your help and support."
We responded:
"Cathy, thank you for the wonderful review! I am so happy we were able to help! "