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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Cheyenne Lehtomaki

Cheyenne Lehtomaki

October 8, 2024

5  out of  5
rating by Cheyenne Lehtomaki
"Brandi Brewster is my agent she is an impeccable agent. She goes above and beyond when I need something changed with the policy and explains everything in grave detail"
We responded:
"Cheyenne, thank you for such a great review! I am so happy Brandi is always so helpful when you need her! "
Profile photo of Keri Reidenbach

Keri Reidenbach

September 30, 2024

5  out of  5
rating by Keri Reidenbach
"I've been with Justin Haislip State Farm for around 2 years now after switching from Allstate. I have most of my contact with Tim Hendershott when I call or stop in and he's always extremely helpful and efficient when it comes to getting me anything I need from explanation of my bill to getting documents sent over to me immediately. I have no complaints and recommend this office to anyone who is looking for insurance."
We responded:
"Keri, thank you for the awesome review! I am so happy you trust me and my agency with your insurance. I am also thrilled to hear that Tim is always so helpful when you need assistance. We are always here when you need us! "
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Rebecca Knisely

September 12, 2024

5  out of  5
rating by Rebecca Knisely
"Any time I call, my issue is taken care of right away by friendly staff. I've never had a bad experience. I appreciate the courtesy and great team members!"
We responded:
"Rebecca, thank you for the great review! I am so happy my team is always so helpful when you call! We are always here when you need us. "
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kustomfinishLLC

September 4, 2024

5  out of  5
rating by kustomfinishLLC
"I'd like to give a big shout out to Justin Haislip & his whole team at the State Farm Orrville office. They cover & protect myself, my family, & my business with Life, Renters, Auto, & Business Insurance policies. A recent experience I had that I'd like to talk about, was with my account rep, Tim Hendershott. I lost my company work trailer due to some unstable road conditions. After being in panic mode not knowing what to do next, with a full schedule & no trailer, Tim stepped in & turned panic mode off. Tim Hendershott made me feel & know that I wasn't up against this situation alone. Helped me through every step, & within a couple weeks I was setting up my new trailer & right back at it. A big thank you & shout out to Tim, Justin, & the whole team ! Andrew Blough of KUSTOM FINISH"
We responded:
"Andrew, thank you for such a wonderful review and for trusting my office and my team with your personal and business insurance! We are always here when you n need us and I am thrilled to hear Tim is we so helpful!"
Profile photo of Layla Stoneburner

Layla Stoneburner

August 26, 2024

5  out of  5
rating by Layla Stoneburner
"I appreciate how they go the extra mile and send you a text message when your requests are complete. They make you feel like family. Great plans. Love the drive safe discount!"
We responded:
"Layla, thank you for the wonderful review! I am honored we were able to help and we are always here when you need us!"
Profile photo of Andrew Riedel

Andrew Riedel

August 25, 2024

5  out of  5
rating by Andrew Riedel
"Very nice and helpful personal will definitely recommend"
We responded:
"Andrew thank you for the great review!"
Profile photo of Matt Yoder

Matt Yoder

August 19, 2024

5  out of  5
rating by Matt Yoder
"It's great to have someone who's been around for a long time. His staff are great as well! Great customer service!"
We responded:
"Matt, thank you for the great review! We are always here when you need us! "
Profile photo of Alexis Grace

Alexis Grace

August 16, 2024

5  out of  5
rating by Alexis Grace
"I just recently got my insurance renewed and realized that it was a lot more than what i should be paying. Luckily my agent Jaren Weaver was ready to find me a cheaper and even better form of car insurance. I definitely recommend choosing state farm as well as this location for any of your insurance needs."
We responded:
"Alexis, thank you for such a wonderful review! I am so happy Jaren was able to help you find a better rate for your car insurance that best fit your budget! "
Profile photo of Rick Ramsdell

Rick Ramsdell

August 15, 2024

1  out of  5
rating by Rick Ramsdell
"State Farm underwriters will do anything possible to get out of paying a claim and good luck getting this office to call you back. It won't happen. I would go with anyone over State Farm."
We responded:
"Rick, I do not see that you are a customer of my office or State Farm. I did speak to your son to discuss his claim, though it is not the outcome either of us wanted, we are now on the same page. I am happy discuss further if you would like to stop by the office or give me a call. ~ Justin"
Profile photo of Jerry Hendershott

Jerry Hendershott

July 30, 2024

5  out of  5
rating by Jerry Hendershott
"Great customer service! Timmy done a great job handling and answering all my questions and concerns"
We responded:
"Jerry, thank you for the great review! I am so happy Timmy was so helpful! "
Profile photo of Mike Scruggs

Mike Scruggs

July 17, 2024

5  out of  5
rating by Mike Scruggs
"Owen is such a pleasure to work with. He is friendly, professional and got things in place for us in a very timely manner. We could not be more pleased. Thank you Owen and State Farm."
We responded:
"Mike, thank you for the great review! I am so happy Owen was so helpful! "
Profile photo of Adrian Tolentino

Adrian Tolentino

July 17, 2024

5  out of  5
rating by Adrian Tolentino
"Brandie has been working with our family for years. I had several requests to go through this morning (on top of this, I told her that I was on a time constraint), and she was absolutely on it. She’s beyond personable, and always looks out for what’s in our best interest. On top of that, every employee at the Orrville branch has been easy to work with and they have some excellent communication. Will 100% recommend to anyone in the area."
We responded:
"Adrian, thank you so much for this wonderful review! I am so happy Brandie is always there when you need her! "
Profile photo of Michael R Lemon

Michael R Lemon

July 16, 2024

5  out of  5
rating by Michael R Lemon
"Tim has the face of a perfect State Farm agent – he helped make a tricky car transition easy, and did so with valuable counsel, warm and friendly conversations, and prompt and reliable service, and he made State Farm feel like a small local community business although it is not such at all. He is a great next door neighbor!"
We responded:
"Michael, thank you for the amazing review! We appreciate your feedback! "
Profile photo of Marvin Zuercher

Marvin Zuercher

July 16, 2024

5  out of  5
rating by Marvin Zuercher
"I needed to add another vehicle to our policy. Process was easy and smooth."
We responded:
"Marvin, thank you for the great review and for trusting us to insure another vehicle! "
Profile photo of Brooklyn Burrich

Brooklyn Burrich

July 2, 2024

5  out of  5
rating by Brooklyn Burrich
"Jaren is single-handedly the greatest person to walk this Earth. He was quick and helpful, thanks for your hard work!"
We responded:
"Brooklyn, thank you for the awesome review! I am so happy my team was so helpful! "
Profile photo of Sue Smith

Sue Smith

July 2, 2024

5  out of  5
rating by Sue Smith
"Just switched home & auto to State Farm. Jaren Weaver was very helpful in this process... Knowledgeable and courteous when I met in the office. Highly recommend him and State Farm in Orrville."
We responded:
"Thank you for sharing your experience! We're thrilled to hear that Jaren Weaver was helpful, knowledgeable, and courteous during your switch to State Farm for home and auto insurance. Your review means a lot to us!"
Profile photo of Kristin Moomaw

Kristin Moomaw

May 21, 2024

5  out of  5
rating by Kristin Moomaw
"Thank you Justin for making the process of getting life insurance seamless! You were truly awesome to work with!"
Profile photo of Jennie Roeser

Jennie Roeser

May 12, 2024

5  out of  5
rating by Jennie Roeser
"Owen was professional and courteous. Very easy to work with setting policy that fit our needs."
We responded:
"Jennie, thank you for the wonderful review! I am glad Owen was able to help with your policy! "
Profile photo of Rhonda Upton

Rhonda Upton

May 7, 2024

5  out of  5
rating by Rhonda Upton
"Good"
We responded:
"Rhonda, thank you for the great review! "
Profile photo of Kathy Woodyard

Kathy Woodyard

March 8, 2024

5  out of  5
rating by Kathy Woodyard
"state farm is the best by far!! they have always taken such great care of me!"
We responded:
"Kathy, thank you for the wonderful review! "
Profile photo of Rebecca Hammitt

Rebecca Hammitt

February 29, 2024

5  out of  5
rating by Rebecca Hammitt
"After a minor accident, the staff at Justin Haislip especially Brandie was so helpful in getting everything organized in a timely manner. Grateful for our agent , they are kind and very efficient."
We responded:
"Rebecca, thank you for such a great review and for trusting us in a time of need! I am thrilled Brandie was so helpful! "
Profile photo of Alex Klein

Alex Klein

February 28, 2024

5  out of  5
rating by Alex Klein
"I have had a great experience with Justin and Owen! I talked to Owen a few weeks ago about a car insurance quote to see if it would be less than progressive. It had better coverage and a lower rate. I didn’t switch until today but Owen was never pushy or constantly blowing up my phone he had a respectful and professional distance. Justin and Owen are great people to buy insurance from and have a great conversation with!"
We responded:
"Alex, Thank you so much for your wonderful review! I am thrilled to hear that Justin and Owen provided you with a great experience while assisting with your car insurance quote. "
Profile photo of Shannon Eash

Shannon Eash

February 10, 2024

5  out of  5
rating by Shannon Eash
"The agents here are helpful, knowledgeable, and quick to respond!"
We responded:
"Hi Shannon, thank you for the awesome review! My team and I appreciate your feedback! "
Profile photo of Melissa Sanford

Melissa Sanford

February 10, 2024

5  out of  5
rating by Melissa Sanford
"Justin has always been great to deal with. Always responsive and ready to help."
We responded:
"Melissa, thank you so much for this wonderful review! It is always a pleasure working with you and my team and I are always here when you need us! "
Profile photo of Holly MILLER

Holly MILLER

August 11, 2023

2  out of  5
rating by Holly MILLER
"Most of the staff here I believe are probably good people. But my situation was handled unprofessional and unethical by one. The owner of this business has the wool pulled over his eyes. I don't have the energy to continue with this company. I called the Ohio Department of Insurance and they encouraged me to file a complaint."