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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Logan Hanreck

March 25, 2025

5  out of  5
rating by Logan Hanreck
"Tim was extremely helpful with getting my account and auto pay squared away. He made the whole process quick and easy!"
We responded:
"Thank you for sharing your experience! We're so glad to hear that Tim was able to assist you and make the process quick and easy. We truly appreciate your feedback and are happy to know that everything was squared away smoothly. If you need anything else, feel free to reach out!"
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Thomas Bartrum

March 19, 2025

5  out of  5
rating by Thomas Bartrum
"I added another vehicle to my insurance policy. Staff was quick to answer my questions, send me my updated cards and was very easy to work with while also saving us a good amount of money each month. Highly recommend using Justin and his staff at State Farm in Orrville!"
We responded:
"Thank you for sharing your experience! We're so glad to hear that Justin and his team made adding another vehicle to your policy quick and easy while also helping you save money. We truly appreciate your review and are always here to help whenever you need us!"
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Crall

February 25, 2025

5  out of  5
rating by Crall
"Tim at Justin Haislip’s office is amazing! He’s always on top of things whether it’s answering a question, making a change, or adding a policy he’s always quick to help and thorough."
We responded:
"Thank you for the fantastic review! We’re so glad to hear that Tim has consistently provided you with quick, thorough, and helpful service. He truly goes above and beyond to assist with all your needs. We’ll be sure to pass along your kind words to him. If you ever need anything else, don’t hesitate to reach out. Thanks again!"
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Thomas Baer

February 25, 2025

5  out of  5
rating by Thomas Baer
"Added a car was very easy to add"
We responded:
"Thank you for your feedback! We're so glad to hear that adding a car to your policy was a quick and easy process. If you need anything else or have more questions, don't hesitate to reach out."
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Grayson Schrock

February 7, 2025

5  out of  5
rating by Grayson Schrock
"Brandie was helpful and quick to answer my questions."
We responded:
"Grayson, thank you for the great review! I am so happy Brandie was so helpful! "
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Dan Wagstaff

February 6, 2025

5  out of  5
rating by Dan Wagstaff
"The whole team here is fantastic. Brandie has been extremely helpful. This is a great agency!"
We responded:
"Thank you for the kind words Dan."
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Cole Croskey

January 31, 2025

5  out of  5
rating by Cole Croskey
"Had a really good experience working with Tim, he was able to quickly compare my current rates to what he could offer. Definitely recommend!"
We responded:
"Appreciate The Kind Words!"
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Cathy Hinkley

January 22, 2025

5  out of  5
rating by Cathy Hinkley
"This was the easiest and fastest claim process I have experienced in my 47 years of driving. Thank you so much for all of your help and support."
We responded:
"Cathy, thank you for the wonderful review! I am so happy we were able to help! "
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Dennis Horst

January 21, 2025

5  out of  5
rating by Dennis Horst
"Brandi answered my questions quickly and correctly. Thanks for your help. Dennis"
We responded:
"Dennis, thank you for the great review! I am thrilled Brandi was so helpful! "
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teresa riblet

December 19, 2024

5  out of  5
rating by teresa riblet
"Brandy Brewster helped us out so much with an issue we were having with another State Farm agent in Mansfield. Our father Had passed away and he lived in Belleville, Ohio near Mansfield, Ohio. We took in an original death certificate to cancel our father‘s car policies. The agent there would not accept that and then he wanted a signed document that my husband was the executor. My husband took that in, and he would not accept that either he said he wanted it to come from the courts. I got a hold of Brandy from our insurance agent in Orrville. She told us that she would have accepted the death certificate. She ended up getting a hold of the agent in Mansfield took care of that for us, and then the other agent ended up apologizing to us. This was very stressful for us because of our father passing away. Brandy made it so much easier on us with everything else that we had going on. We can never thank her enough!!!!! ♥️"
We responded:
"Teresa, thank you does not seem like enough for this wonderful review! I am so happy Brandy was so helpful during such a tough time and I am sorry your experience with dads agent was lacking especially during such a sensitive time. We are so sorry for your loss and here for anything you need! "
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Adron J. Smitley

December 2, 2024

5  out of  5
rating by Adron J. Smitley
"Tim was awesome. Polite, friendly, but most of all helpful. Made switching plates on my cars a breeze. A def recommend!"
We responded:
"Adron, thank you for the great review! I am so happy Tim was so helpful with getting your plates switched! "
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Leslie Higgins

November 20, 2024

5  out of  5
rating by Leslie Higgins
"At Justin Haislip office They are very nice efficient and very quick to have helped my situation"
We responded:
"Leslie, thank you for the great review! We appreciate your feedback. My team is always here when you need us!"
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JT Torrence

October 28, 2024

5  out of  5
rating by JT Torrence
"Tim, Thank you for helping us at State Farm. It has been a pleasure being able to work with you. I appreciate you answering all our questions and guiding us with policies when we need it."
We responded:
"JT, thank you for the wonderful review! I am so happy Tim was so helpful! "
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Katlyn Torrence

October 28, 2024

5  out of  5
rating by Katlyn Torrence
"Tim is always so helpful. He goes above and beyond to help us out when we need it and answers questions anytime I have them! Grateful for our state farm crew!"
We responded:
"Katlyn, thank you for the great review! I am thrilled Tim was so helpful!"
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Cheyenne Lehtomaki

October 8, 2024

5  out of  5
rating by Cheyenne Lehtomaki
"Brandi Brewster is my agent she is an impeccable agent. She goes above and beyond when I need something changed with the policy and explains everything in grave detail"
We responded:
"Cheyenne, thank you for such a great review! I am so happy Brandi is always so helpful when you need her! "
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Keri Reidenbach

September 30, 2024

5  out of  5
rating by Keri Reidenbach
"I've been with Justin Haislip State Farm for around 2 years now after switching from Allstate. I have most of my contact with Tim Hendershott when I call or stop in and he's always extremely helpful and efficient when it comes to getting me anything I need from explanation of my bill to getting documents sent over to me immediately. I have no complaints and recommend this office to anyone who is looking for insurance."
We responded:
"Keri, thank you for the awesome review! I am so happy you trust me and my agency with your insurance. I am also thrilled to hear that Tim is always so helpful when you need assistance. We are always here when you need us! "
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Rebecca Knisely

September 12, 2024

5  out of  5
rating by Rebecca Knisely
"Any time I call, my issue is taken care of right away by friendly staff. I've never had a bad experience. I appreciate the courtesy and great team members!"
We responded:
"Rebecca, thank you for the great review! I am so happy my team is always so helpful when you call! We are always here when you need us. "
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kustomfinishLLC

September 4, 2024

5  out of  5
rating by kustomfinishLLC
"I'd like to give a big shout out to Justin Haislip & his whole team at the State Farm Orrville office. They cover & protect myself, my family, & my business with Life, Renters, Auto, & Business Insurance policies. A recent experience I had that I'd like to talk about, was with my account rep, Tim Hendershott. I lost my company work trailer due to some unstable road conditions. After being in panic mode not knowing what to do next, with a full schedule & no trailer, Tim stepped in & turned panic mode off. Tim Hendershott made me feel & know that I wasn't up against this situation alone. Helped me through every step, & within a couple weeks I was setting up my new trailer & right back at it. A big thank you & shout out to Tim, Justin, & the whole team ! Andrew Blough of KUSTOM FINISH"
We responded:
"Andrew, thank you for such a wonderful review and for trusting my office and my team with your personal and business insurance! We are always here when you n need us and I am thrilled to hear Tim is we so helpful!"
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Layla Stoneburner

August 26, 2024

5  out of  5
rating by Layla Stoneburner
"I appreciate how they go the extra mile and send you a text message when your requests are complete. They make you feel like family. Great plans. Love the drive safe discount!"
We responded:
"Layla, thank you for the wonderful review! I am honored we were able to help and we are always here when you need us!"
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Andrew Riedel

August 25, 2024

5  out of  5
rating by Andrew Riedel
"Very nice and helpful personal will definitely recommend"
We responded:
"Andrew thank you for the great review!"
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Matt Yoder

August 19, 2024

5  out of  5
rating by Matt Yoder
"It's great to have someone who's been around for a long time. His staff are great as well! Great customer service!"
We responded:
"Matt, thank you for the great review! We are always here when you need us! "
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Alexis Grace

August 16, 2024

5  out of  5
rating by Alexis Grace
"I just recently got my insurance renewed and realized that it was a lot more than what i should be paying. Luckily my agent Jaren Weaver was ready to find me a cheaper and even better form of car insurance. I definitely recommend choosing state farm as well as this location for any of your insurance needs."
We responded:
"Alexis, thank you for such a wonderful review! I am so happy Jaren was able to help you find a better rate for your car insurance that best fit your budget! "
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Rick Ramsdell

August 15, 2024

1  out of  5
rating by Rick Ramsdell
"State Farm underwriters will do anything possible to get out of paying a claim and good luck getting this office to call you back. It won't happen. I would go with anyone over State Farm."
We responded:
"Rick, I do not see that you are a customer of my office or State Farm. I did speak to your son to discuss his claim, though it is not the outcome either of us wanted, we are now on the same page. I am happy discuss further if you would like to stop by the office or give me a call. ~ Justin"
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Jerry Hendershott

July 30, 2024

5  out of  5
rating by Jerry Hendershott
"Great customer service! Timmy done a great job handling and answering all my questions and concerns"
We responded:
"Jerry, thank you for the great review! I am so happy Timmy was so helpful! "
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Mike Scruggs

July 17, 2024

5  out of  5
rating by Mike Scruggs
"Owen is such a pleasure to work with. He is friendly, professional and got things in place for us in a very timely manner. We could not be more pleased. Thank you Owen and State Farm."
We responded:
"Mike, thank you for the great review! I am so happy Owen was so helpful! "