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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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BLAIR GEIB

December 1, 2025

5  out of  5
rating by BLAIR GEIB
"Justin Haislips branch in Orrville has been wonderful to work with over the years. Every agent I've dealt with has always been so professional and helpful!"
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Emma Yoder

November 26, 2025

5  out of  5
rating by Emma Yoder
"Tim Hendershott was very easy to work with and got me what i needed very quickly!"
We responded:
"Emma, thank you for the wonderful review! I am so happy Tim was so easy to work with!"
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Autumn Ratta

November 24, 2025

5  out of  5
rating by Autumn Ratta
"Owen gave me a quote and was able to get me set up with a new policy on my vehicle in under an hour! Super efficient and pleasant to work with!"
We responded:
"Autumn, thank you for the wonderful review! I am happy Owen was able to get you a quote and set up with a new policy for your car so quickly. We appreciate your feedback!"
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Roland Lehman

November 21, 2025

5  out of  5
rating by Roland Lehman
"Looking for a good Insurance Company? You can’t do any better than Justin Haislip’s State Farm in Orrville, Ohio. The staff is wonderful. Friendly, knowledgeable and always ready to go the extra mile. I have been with them for over twenty years and wouldn’t think of going anywhere else. Give them a try you won’t be disappointed. Tell Brandie Rolly recommend you."
We responded:
"Roland, thank you so much for your incredible review and for trusting our office for over twenty years! We truly appreciate your loyalty and your kind words about our team. We’re always here to go the extra mile for you. And thank you for the shout-out—Brandie loved it! We’re grateful for your support and referrals."
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Betsy Jackson

November 20, 2025

5  out of  5
rating by Betsy Jackson
"I recently switched my auto insurance to State Farm and worked with Owen. He was professional, personable, and made the whole process easy. He made sure I had everything I needed without ever being pushy. Highly recommend!"
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Bradley Ballentine

November 20, 2025

5  out of  5
rating by Bradley Ballentine
"G and the team at State Farm were amazing to work with. They gave me a very detailed explanation of everything I was looking at on both my home and auto policies. They were even able to give me side by side comparisons of my current insurance vs State Farm. I would highly recommend them for your insurance needs!"
We responded:
"Bradley, thank you for the wonderful review! I am glad G and our team could provide clear explanations and helpful comparisons for your home and auto coverage. We appreciate your recommendation and are always here for your insurance needs!"
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Melissa Krska

November 17, 2025

5  out of  5
rating by Melissa Krska
"Jaren Weaver proved to be knowledgeable and efficient as he took care of the necessary details regarding our new auto & home policies. Plus he saved us money! Thanks, Jaren!"
We responded:
"Melissa, thank you for the wonderful review! I am so happy to hear that Jaren was so helpful with your new home and auto policies! We are always here when you need us!"
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RayL7

November 7, 2025

5  out of  5
rating by RayL7
"Great people, and great to work with."
We responded:
"Ray, thank you for the awesome review!"
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Shane Scarbrough

October 29, 2025

5  out of  5
rating by Shane Scarbrough
"Everyone at this office is extremely helpful and always makes the effort to go above and beyond for their customers. Thank you very much to Brandie for everything you helped me with today!!"
We responded:
"Shane, thank you so much for your kind words! I am thrilled to hear you had a great experience with our team, and I’ll be sure to share your appreciation with Brandie. We look forward to seeing you again!"
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Lorna Duskey

October 20, 2025

5  out of  5
rating by Lorna Duskey
"The entire team is wonderful, but Brandy always goes the extra mile to help get my account sorted out."
We responded:
"Lorna, thank you for the wonderful review! I am so happy my team is always so helpful when you need them especially Brandy! We appreciate your feedback!"
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Jaimie Critzer

October 16, 2025

5  out of  5
rating by Jaimie Critzer
"Everyone is always very friendly, knowledgeable, and professional! I have had a great experience and would highly recommend."
We responded:
"Jaimie, thank you for the wonderful review! I am so happy mt team was able to help. We are always here when you need us!"
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Alex Silvis

October 10, 2025

5  out of  5
rating by Alex Silvis
"I would like to extend a shout out to Tim who helped me resolve a issue on my bill. He was very helpful and friendly. I appreciate the level of professionalism and care. Best insurance company iv had."
We responded:
"Alex, thank you for the great review! I am glad Tim was able to help and that you felt well taken care of. We truly appreciate your support and are proud to be your insurance provider!"
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Mary Schmale

October 1, 2025

5  out of  5
rating by Mary Schmale
"I have had renters insurance with State farm for about a year and a half. GiaVanni reached out asking if I had car insurance and wanted to bundle. A month or 2 later when I got a new car I was able to get back in touch with GiaVanni and talk auto insurance. He was so so kind and explained everything very well. He offered to run a life insurance quote for me as well but never pressured me to say yes to anything. 100% would recommend GiaVanni to anyone and everyone looking for insurance especially if you have no idea what you're doing in regards to insurance. GiaVanni is great!"
We responded:
"Mary, thank you so much for the amazing feedback! I am thrilled to hear that GiaVanni provided such helpful, patient, and pressure-free service. It's always our goal to make insurance simple and understandable, and it’s great to know GiaVanni made that happen for you. We truly appreciate your recommendation and are grateful to have you as part of the State Farm family!"
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John miller

September 30, 2025

5  out of  5
rating by John miller
"Tim was the man very good and helped me out so much I highly recommend Tim he made my experience perfect"
We responded:
"John, thank you for the great review! I am happy to hear that time was so helpful! We appreciate your recommendation!"
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Morgan Murphy

September 29, 2025

5  out of  5
rating by Morgan Murphy
"Brandie is the most hospitable agent! She makes getting things done so easy and efficient while also making you feel right at home!"
We responded:
"Morgan, thank you so much! I am thrilled to hear Brandie made your experience easy and welcoming—she truly goes the extra mile!"
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Jill Brewster

September 29, 2025

5  out of  5
rating by Jill Brewster
"Brandie is amazing!!"
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Charles Stein

September 29, 2025

5  out of  5
rating by Charles Stein
"Brandi is always very knowledgable. She knows exactly what we need and is always friendly and efficient."
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TriAngels CEM

September 24, 2025

5  out of  5
rating by TriAngels CEM
"I was trying to switch insurance to something better. I was over paying. Not only was Giavanni amazing with customer service he also got me better rates, I was also able to add renters insurance and life and still pay less than I was. Thank you!!"
We responded:
"Thank you for your feedback! We're thrilled to hear that Giavanni was able to help you switch to better coverage while saving money. Bundling your auto, life, and renters insurance for a lower premium is exactly the kind of value we strive to provide. We appreciate you trusting us to guide you through the process and deliver exceptional customer service. "
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Emilie

September 11, 2025

5  out of  5
rating by Emilie
"Great experience! I was looking into getting insurance for my first car that I’ve owned myself. GiaVanni was so helpful getting me a quote and explaining the break down to me. I felt like I actually understood the coverage, and it was also a competitive price. I would definitely recommend this place!"
We responded:
"Emilie, thank you for the awesome review! I am so glad GiaVanni was able to help make your first car insurance experience clear and easy. We appreciate the recommendation! 🚗"
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tammie pribula

September 2, 2025

5  out of  5
rating by tammie pribula
"This place here has the most amazing man, Owen working here. He helped me out, breaking everything down for me on my coverage on my vehicles. Owen explained perfectly and so easily on how to save money on my insurance. Never in my whole entire life, has anyone explained insurance how he can explain it. Thank you Owen for helping me save so much money!!! So if you're looking for insurance, Owen is definitely the man to talk to here at State Farm. Have an amazing day each and every day!! Thanks again!!"
We responded:
"Tammie, thank you so much for your kind words! I am thrilled to hear how helpful Owen was in breaking everything down and helping you save. His ability to make insurance easy to understand is truly a gift, and we’re lucky to have him on our team. I’ll be sure to pass along your appreciation—thanks again for choosing us, and we hope you have an amazing day as well!"
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Ethan Miller

August 23, 2025

5  out of  5
rating by Ethan Miller
"Jaren was extremely helpful , these guys know what they’re doing and have never let me down"
We responded:
"Ethan, thank you for the wonderful review! I am thrilled to hear that Jaren was so helpful! We always have your back! "
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Dale Naumoff

August 21, 2025

5  out of  5
rating by Dale Naumoff
"Tim has been exceptional with helping me through a drawn out home owners insurance claim. They have always been great to work with regardless of how big or small an issue it is. As a local branch, this is the one you want to have."
We responded:
"Dale, thank you so much for the kind words! I am thrilled to hear Tim was able to support you through a tough claim process. We truly appreciate your trust in our local branch and are always here to help—no matter the size of the issue!"
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Daniel Hersh

August 18, 2025

4  out of  5
rating by Daniel Hersh
"Quick an fast good experience"
We responded:
"Daniel, thank you for the wonderful review! "
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Kristin McGuire

August 14, 2025

5  out of  5
rating by Kristin McGuire
"Working with Justin and his team has been a delight. Even with a few bumps early on, they go above and beyond to make it right! Brandie is so kind and patient-top notch customer service!!"
We responded:
"Kristin, thank you for the great review! I am so glad Brandie, and the team could turn things around and provide the top-notch service you deserve. We truly appreciate your kind words and continued trust!"
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Brandi Chavez

July 25, 2025

5  out of  5
rating by Brandi Chavez
"Amazing customer service. They will get you the best deals on insurance! Always treated so kindly! Highly recommend State Farm for anyone that is tired of overpaying on car insurance!"
We responded:
"Brandi, thank you for the awesome review! I am so happy my office was able to help with your car insurance! "